Privacy Policy

By accessing to Konzept Garden e-commerce Platform and/or using our online shopping Services, you agree to be bound by Konzept Garden Terms and Conditions and you must consent to the processing of your personal data as described in the Privacy Policy set out at

Privacy Policy

Personal Data & Cookie Policy

We collect certain information when you visit to our website, in order to improve your experience and allow us to better communicate with you regarding our products and services. By using and submitting information to our website, you are agreeing that we may collect, use and disclose the information we collect in accordance with the purposes and uses identified in this privacy policy.

We may share your information collected on our website with our subsidiaries or affiliated companies, including those located in other countries. We may also share your information with selected third parties who provide services to us, including to process payments, provide electronic online investor information, monitor site activity, serve site content, help to maintain our customer database, administer emails, surveys, or contests and administer and maintain employment application information. Our service providers have undertaken to keep such information confidential in accordance with the terms of this privacy policy and applicable law, and, accordingly, are not authorised to use your information for any purpose other than to provide the contracted services.

We also must always reserve the right to disclose information about you as required by law, in response to legal process including law enforcement requests, and where needed to protect safety, property, or legal rights of users of the website, or company or its affiliates or third parties.

Occasionally we may provide a link to a third-party website, for example, to conduct a survey for the company. If you elect to provide your personal information on that third-party website, this information will be subject to that third-party website’s privacy policy and security practices. We are not responsible or liable for any content presented by or contained on any independent website, including, but not limited to, any advertising claims or marketing practices. We also are not responsible or liable for any privacy or security policies of these third parties’ websites.

In the unlikely event that the company or substantial assets are acquired by another company, or due to any merger, reorganisation or liquidation, customer information will be one of the transferred assets. Your personal information shall remain subject to any pre-existing privacy policy as updated from time to time.

1. Personal Information

For the purposes of this privacy policy, “personal information” means any information by which one can be personally identified including name, address, contact number, email address, billing and account information, credit and/or debit card information and other information incidental to providing goods and services. We collect personal information from you only when you voluntarily provide us with this information such as when ordering via our website or signing up an account and/or adding information to your existing account, entering a contest, taking a survey; contacting us for inquiries, subscribing for our newsletter or applying for a job online.

2. Browsing Information and Cookies

When you visit to our website, our web servers may automatically recognise certain non-personally identifiable information about you such as domain name, access provider, and IP address and browser language. Our website uses a browser feature known as a cookie, which assigns a unique identification to your computer. The information collected from cookies allows us to provide a better service to you and improve the feature of our website in a variety of ways.

We may use third party advertising companies to serve company advertisement in our website or other websites you may visit. In order to accomplish this purpose, these companies may employ anonymous cookies and action tags to measure advertising effectiveness. These companies also provide us the information which we use for marketing purposes.

*Notes: This section does not apply to personal data provided by you to our website.

Information including, but not limited to, feedback, data, questions, comments, suggestions or like shall not be deemed confidential. The submission stated as above shall be deemed the property of our company and your submission of such information shall constitute an assignment to us of all rights, titles and interests. The company will not be liable for any use or disclosure of such information and will not have any obligation to keep such information confidential.

Konzept Garden reserves the right to use any ideas, concepts, know-how or techniques contained in such information for any purposes including but not limited to developing, manufacturing and marketing products which incorporate or otherwise rely upon such information.

We do not seek to solicit any confidential or proprietary ideas, suggestions, materials or other information relating to developing, designing, modifying, manufacturing or marketing our products. By submitting such information, you warrant that the company may publish such information, use it as part of our operation, and incorporate its concept in our products without liability.

3. Security

We use Website Firewall (WAF) that provides Distributed Denial of Service (DDoS), Malware Prevention and the popular technique of Brute Force to provide security while transmitting information over the internet and maintaining the website.

4. Disclaimer

4.1 The information that published on our website is for the conveniences to our visitors. While we attempt to provide accurate and timely information, there may be inadvertent technical or factual inaccuracies and typographical errors. We reserve all rights to make corrections and changes to the website at any time with or without prior notice. We do not claim that the information shown in our website is appropriate to your jurisdiction.

4.2 You assume all responsibility and risk with respect to the use of our website. The company disclaims all warranties, representations and endorsements express or implied, with regard to information accessed from or via our website, including but not limited to all express and implied warranties such as warranty of title, merchantability, non-infringement and fitness for a particular purpose.

4.3 Konzept Garden does not warrant that our website is virus-free, bug-free or free of any harmful components. The company does not warrant that the functions contained in the material will be uninterrupted or error-free or that errors will be detected and fixed.

4.4 Konzept Garden does not assume any liability or responsibility for the accuracy, completeness, reliability or usefulness of the information disclosed or accessed via our website. We do not have any duty to update and/or upgrade our website or modify the content or code and we shall not be liable for our failure in updating such information. It is your responsibility to verify any information contained in our website before relying upon it.

4.5 The company also makes no warranties of any kind regarding any non-company website to which the user may be hyperlinked from our website. It is included solely for the convenience of the user, and we make no representations or warranties with regard to accuracy, availability, suitability or reliability of the information provided in such non-company website.

Thank you for visiting and shopping at Konzept Garden.

By accessing the Platform and/or using the Services, you agree to be bound by Konzept Garden Terms and Conditions and any amendments to the foregoing issued by us from time to time. If you do not agree to Konzept Garden Terms and Conditions and the Privacy Policy, do not access and/or use this Platform and/or the Services.

The Terms of Use stated herein constitute a legal agreement between you and Konzept Garden Home Deco Sdn. Bhd. (Company No.: 337136-P), a company incorporated in Malaysia and having its registered address at Unit No. Lot 45, Jalan Sg Buloh, Kota Damansara 47000​Selangor (“Konzept Garden”, “we”, “us” or “our”).

To make your shopping experience great with us, below are the terms and conditions that constitute our e-commerce Platform shopping.

Konzept Garden Term & Conditions

  1. Konzept Garden reserves the right, to change, modify, add, or remove portions of these Terms and Conditions of use with no other further notices provided and you are deemed to be aware of and bound by any changes to the foregoing update publication on Konzept Garden e-commerce Platform.

Purchasing Orders and Specifications

  1. The Buyer may purchase goods by placing and completing the order form on the Platform and shall be responsible for ensuring the accuracy of the order. Any submitted order form is deemed as confirm purchase and such orders can be processed without further consent from the Buyer. Nevertheless, the buyer may request to cancel or amend the order which Konzept Garden shall endeavour (but not obliged) to give effect to on a commercially reasonable effort basis.
  2. No concluded Contract may be modified or cancelled by the Buyer except with prior written consent from Konzept Garden and on terms that the Buyer shall indemnify Konzept Garden in full against all loss (including loss of profit), costs (including the cost of all labour and materials used), damages, charges and expenses incurred by Konzept Garden as a result of the modification or cancellation, as the case may be.
  3. Domestic Postage & Delivery Policy
  • Postage & Delivery Processing Time
    All orders are processed on Monday – Friday, excluding weekends and public holidays.
  • Shipping duration is as follow:
  • West Malaysia: 5-7 working days
  • East Malaysia: 7-10 working days
  • *Delivery to rural or remote areas may take an additional 2 – 3 working day.
  • If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
  • Delivery (Postage) Charges is based on a product and West or East Malaysia. Every product has a different type of weight scale, therefore West Malaysia carries different delivery price from East Malaysia. While East Malaysia, separate to two different charges as well, whereby East Malaysia (Sarawak) carry a different price and East Malaysia (Sabah) carry different type of delivery chargers.
  • For Example: below is a charge for product Ziant ZP001-XS
    First 2kg:
    West Malaysia – RM20.00
    East Malaysia – Sabah: RM53.00
  • Sarawak: RM43.00
  • *Subsequent 0.5kg: Additional RM5 shipping charges
    (Both West & East Malaysia)
  • STRICTLY NO REFUNDS for any shipping & handling charges, if there is no defect on the product.
  • STRICTLY NO REFUNDS for successful purchase via Online Store or from Showroom (store).
  • Shipment Confirmation & Order Tracking
  • Once your order has been shipped, you’ll receive a shipment confirmation email, containing the parcel(s) tracking number(s). The tracking number will be active within 24 hours.
  • We are only able to deliver to one delivery address per-order. If required to deliver to multiple addresses, please place your order(s) separately for each address respectively.
  • Any discounted or Stock Clearance items are non-exchangeable or refundable.
    Any item(s) come along with purchase as a form of a gift or lucky draw item(s) are non-exchangeable, non-refundable or exchange to the cash value.


  • Any promotional voucher issued by Konzept Garden term and condition will apply to each voucher differently. Konzept Garden reserves the right, to change, modify, add, or remove portions of these Terms and Conditions of use with no other further notices provided.
  • If a customer joins any contest through our Website or Social Media and received a Coupon Discount Code, the Coupon Code Discount is valid to use on our Online Store Only it is not valid to redeem to our Shop (address stated above).
  • A Coupon Code Discount cannot be combined with another Coupon Code Discount. A customer can only redeem [one] Coupon Code Discount at once.


Konzept Garden reserves the right, to change, modify, add, or remove portions of these Terms and Conditions of use with no other further notices provided of each product selling by Konzept Garden.

  1. Please note that there will be no refund or exchange issued under any circumstance on fish and plants after the item(s) is sold. The Plant(s) and Fish(es) are not under warranty by Konzept Garden after the item(s) is sold successfully.
  2. Prior to all Type Pond and Pond sizes selling by Konzept Garden (Zen Bio Koi Pond, Zen Bio Natural Koi Pond, Himalaya Rock Fish Pond, Himalaya Custom Rock Fish Pond, and Magic Garden Fish Pond) here is the term and condition of the product;
  • Support is provided for all types of Ponds (as details point ‘2' provided above) on Working Hour (exclude public holiday) and a schedule will be in place within days (to provide by Konzept Garden Team) to help accommodate to arrange a site visit (klang valley only).
  • Please note that there will be no refund or exchange issued under any circumstance on fish and plants after the item(s) is sold. The Plant(s) and Fish(es) are not under warranty by Konzept Garden after the item(s) is sold successfully.
  • For all Konzept Garden Pond(as details point ‘2' provided above) are not allowed to add additional Sand (for any type of sand) or Rock inside the pond. Konzept Garden have designed a system that fits perfectly for all Ponds (as details point ‘2' provided above). With any changes of product provided by Konzept Garden, this will consider as warranty void.
  • Cleaning Process will be taught and explain by Konzept Garden Team. If the process of cleaning is not been followed properly by the customer for any broken or faulty of equipment will not be replaced by Konzept Garden, even if customer Pond(s) is still under warranty.
  • Customer will be advised and guide on how to clean the dry leaf, as this process will undertake often to prevent the pump from being stuck.
  • Customer is allowed to add water plant (depends on the sizes) inside the pond but must with a pot. Please seek for Konzept Garden Team advise on the plants to avoid any faulty or broken of the product.



  1. This Program is only applicable to existing Konzept Garden customer with a purchase date of less than a year.
  2. The post must be Public.
  3. Each product is only entitled to one warranty extension.
  4. You will receive a status update on your application via email within 5 working days.
  5. Konzept Garden reserves the right to make any changes where it deems necessary in its absolute discretion to these Terms and Conditions at any time. The decisions of Konzept Garden on all matters relating to the Programme shall be final and binding on all customers.
  6. By agreeing to the terms & conditions, the photo or video submitted will be used as ( promoted/posting ) via Konzept Garden Online Platform (Facebook, Instagram, Twitter, Youtube, Pinterest, Google & Website)



  1. Email opt-in is not forced by any party, to which you have agreed to opt in to our newsletter and discount giveaway.
  2. Term & conditions of any sales or giveaway in email will be provided when been asked to Konzept Garden team. 

The Return & Exchange Policy only applies to Online Store Customer, this is not applicable to any walk-in customer.  With any defects for walk-in customer with this below scenario please connect with our Team as soon as your product delivers to your door;

Scenario First: Customer A walk-in to Konzept Garden Showroom and choose Ziant Planters and decide to purchase 20 unit and prefer Konzept Garden to make the delivery to Customer A house. With that arrangement –  we will ask a customer to check on all the chosen product purchase before delivery is made. Once Delivery is made, Customer is required to check on the product again –  with any defects during the delivery after the first checking you are required to call our team immediately and provided with Photos, our team will attend your case immediately. 


Online Returns & Exchange Policy

Normal priced items are exchangeable within 48 hours from receiving the products from the Postage Company, applies to only defect or broken product upon delivery only. 
Notify us via phone call & email to along with your receipt/proof of purchase and images showing the defective area. We will investigate the case and contact you accordingly. Upon receiving confirmation from us, only then the item(s) may be returned. This guarantee does not cover damage resulting from unique, accidental or random damage that is the result of use by buyer, or from wear and tear.
Konzept Garden will only accept exchange or refund item(s)/merchandise(s) in original condition, uninstalled, unused or defective merchandise with all original tags attached to the merchandise, any related accessories, and must be returned in their original box.
Exchange is strictly subject to stocks availability. In other words, incomplete, damaged, worn, soiled, altered returns, merchandise that are damaged as a result of wear and tear or anything we reasonably believe has been used or worn, will not be accepted.
Exchange Policy is granted for 1 time only for each item.
If the item you wish to exchange exceeds the value of the item returned, you shall pay for the excess; in other cases, NO cash refund will be applied, if the price of the item you wish to exchange is lower than the price of the returned item.
For refund goods, the buyer is liable to bears the postage cost for any refund goods within the48 hours from receiving the products.
NON-EXCHANGEABLE & NON-REFUNDABLE with any items that are no defects. This is considered a successful transaction.

Any discounted or Stock Clearance items are non-exchangeable or refundable.
Any item(s) come along with purchase as a form of a gift or lucky draw item(s) are non-exchangeable, non-refundable or exchange to the cash value.

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