We also must always reserve the right to disclose information about you as required by law, in response to legal process including law enforcement requests, and where needed to protect safety, property, or legal rights of users of the website, or company or its affiliates or third parties.
1. Personal Information
2. Browsing Information and Cookies
When you visit to our website, our web servers may automatically recognise certain non-personally identifiable information about you such as domain name, access provider, and IP address and browser language. Our website uses a browser feature known as a cookie, which assigns a unique identification to your computer. The information collected from cookies allows us to provide a better service to you and improve the feature of our website in a variety of ways.
We may use third party advertising companies to serve company advertisement in our website or other websites you may visit. In order to accomplish this purpose, these companies may employ anonymous cookies and action tags to measure advertising effectiveness. These companies also provide us the information which we use for marketing purposes.
*Notes: This section does not apply to personal data provided by you to our website.
Information including, but not limited to, feedback, data, questions, comments, suggestions or like shall not be deemed confidential. The submission stated as above shall be deemed the property of our company and your submission of such information shall constitute an assignment to us of all rights, titles and interests. The company will not be liable for any use or disclosure of such information and will not have any obligation to keep such information confidential.
Konzept Garden reserves the right to use any ideas, concepts, know-how or techniques contained in such information for any purposes including but not limited to developing, manufacturing and marketing products which incorporate or otherwise rely upon such information.
We do not seek to solicit any confidential or proprietary ideas, suggestions, materials or other information relating to developing, designing, modifying, manufacturing or marketing our products. By submitting such information, you warrant that the company may publish such information, use it as part of our operation, and incorporate its concept in our products without liability.
We use Website Firewall (WAF) that provides Distributed Denial of Service (DDoS), Malware Prevention and the popular technique of Brute Force to provide security while transmitting information over the internet and maintaining the website.
4.1 The information that published on our website is for the conveniences to our visitors. While we attempt to provide accurate and timely information, there may be inadvertent technical or factual inaccuracies and typographical errors. We reserve all rights to make corrections and changes to the website at any time with or without prior notice. We do not claim that the information shown in our website is appropriate to your jurisdiction.
4.2 You assume all responsibility and risk with respect to the use of our website. The company disclaims all warranties, representations and endorsements express or implied, with regard to information accessed from or via our website, including but not limited to all express and implied warranties such as warranty of title, merchantability, non-infringement and fitness for a particular purpose.
4.3 Konzept Garden does not warrant that our website is virus-free, bug-free or free of any harmful components. The company does not warrant that the functions contained in the material will be uninterrupted or error-free or that errors will be detected and fixed.
4.4 Konzept Garden does not assume any liability or responsibility for the accuracy, completeness, reliability or usefulness of the information disclosed or accessed via our website. We do not have any duty to update and/or upgrade our website or modify the content or code and we shall not be liable for our failure in updating such information. It is your responsibility to verify any information contained in our website before relying upon it.
4.5 The company also makes no warranties of any kind regarding any non-company website to which the user may be hyperlinked from our website. It is included solely for the convenience of the user, and we make no representations or warranties with regard to accuracy, availability, suitability or reliability of the information provided in such non-company website.
To make your shopping experience great with us, below are the terms and conditions that constitute our e-commerce Platform shopping.
Konzept Garden Term & Conditions
Konzept Garden reserves the right, to change, modify, add, or remove portions of these Terms and Conditions of use with no other further notices provided and you are deemed to be aware of and bound by any changes to the foregoing update publication on Konzept Garden e-commerce Platform.
Purchasing Orders and Specifications
The Buyer may purchase goods by placing and completing the order form on the Platform and shall be responsible for ensuring the accuracy of the order. Any submitted order form is deemed as confirm purchase and such orders can be processed without further consent from the Buyer. Nevertheless, the buyer may request to cancel or amend the order which Konzept Garden shall endeavour (but not obliged) to give effect to on a commercially reasonable effort basis.
No concluded Contract may be modified or canceled by the Buyer except with prior written consent from Konzept Garden and on terms that the Buyer shall indemnify Konzept Garden in full against all loss (including loss of profit), costs (including the cost of all labour and materials used), damages, charges and expenses incurred by Konzept Garden as a result of the modification or cancellation, as the case may be.
Domestic Postage & Delivery Policy
Postage & Delivery Processing Time
All orders are processed on Monday – Friday, excluding weekends and public holidays.
Shipping duration is as follow:
West Malaysia: 5-7 working days
East Malaysia: 7-10 working days
*Delivery to rural or remote areas may take an additional 2 – 3 working day.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Delivery (Postage) Charges
West Malaysia – RM20.00
East Malaysia – Sabah: RM53.00
*Subsequent 0.5kg: Additional RM5 shipping charges
(Both West & East Malaysia)
STRICTLY NO REFUNDS for any shipping & handling charges.
Shipment Confirmation & Order Tracking
Once your order has been shipped, you’ll receive a shipment confirmation email, containing the parcel(s) tracking number(s). The tracking number will be active within 24 hours.
We are only able to deliver to one delivery address per-order. If required to deliver to multiple addresses, please place your order(s) separately for each address respectively.
Returns & Exchange Policy
Normal priced items are exchangeable within 14 days from your invoice date.
Notify us via phone call & email to email@example.com along with your receipt/proof of purchase and images showing the defective area. We will investigate the case and contact you accordingly. Upon receiving confirmation from us, only then the item(s) may be returned. This guarantee does not cover damage resulting from unique, accidental or random damage that is the result of use by buyer, or from wear and tear.
Konzept Garden will only accept exchange or refund item(s)/merchandise(s) in original condition, uninstalled, unused or defective merchandise with all original tags attached to the merchandise, any related accessories, and must be returned in their original box.
Exchange is strictly subject to stocks availability. In other words, incomplete, damaged, worn, soiled, altered returns, merchandise that are damaged as a result of wear and tear or anything we reasonably believe has been used or worn, will not be accepted.
Exchange Policy is granted for 1 time only for each item.
If the item you wish to exchange exceeds the value of the item returned, you shall pay for the excess; in other cases, NO cash refund will be applied, if the price of the item you wish to exchange is lower than the price of the returned item.
For refund goods, the buyer is liable to bears the postage cost for any refund goods within the 14 days contract.
NON-EXCHANGEABLE & NON-REFUNDABLE items
Any discounted or Stock Clearance items are non-exchangeable or refundable.
Any item(s) come along with purchase as a form of a gift or lucky draw item(s) are non-exchangeable, non-refundable or exchange to the cash value.
PROMOTIONAL & VOUCHER
Any promotional voucher issued by Konzept Garden is not acceptable for online purchase.